IT Support Engineer

At ClearSpace, we believe in reusability, in affordability driving disruption, and that no progress is real unless it is sustainable.

Our company was founded in 2018 out of the realization that in-orbit servicing and space debris removal are vital services for the future of space exploration and operations. Today ClearSpace has assembled an expert engineering team and is leading the way toward sustainable space operations. From a garage in Switzerland, we now operate across Europe and the US, and are working with world-leading institutions and companies to bring our dream of a sustainable space ecosystem to life.

Motivated to join us and make a difference beyond earth? We are currently looking for an IT Support Engineer to join our team. 

The Role

We are looking for an IT whizz to join our team in Switzerland, our ideal candidate is someone who thrives on solving IT challenges and loves providing exceptional support. You’ll play a key role in ensuring our systems run smoothly so that our team can focus on innovating and shaping the future of space operations.

Responsibilities 

• Care for end-user support request through a ticking system. 
• Support our application stack – Microsoft 365, Adobe, SolidWorks and other proprietary applications. 
• Prepare Windows laptops and Mobile devices for new joiners 
• Keep track of IT inventory and ensure it is accurate and up to date. 
• Update and maintain technical documentation for the IT department. 
• Troubleshoot IT issues and act as 2nd level support, escalate to L3 and ensure timely ticket follow-ups. 
• Provide support for network infrastructure – firewalls, switches, access points etc. 
• Provide 1st line support for server infrastructure, hardware, management and backups.  
• Help implement and maintain security tooling, processes and controls. 

Must Have:

• At least 2-3 years in a similar role. 
• Experience with Microsoft 365 deployments, 100% cloud-based. 
• Experience with ticketing systems and project execution. 
• Good knowledge of Windows 10/11 as end-user platforms. 
• Good knowledge of Android and IOS for the configuration and support of mobile devices. 
• Some experience with server and network technologies. 

 Nice to Have:  

• A team player, willing to get stuck in and collaborate wherever is needed 
• Agile, flexible and able to work across a geographically-distributed teams 
• A great communicator 
• Able to learn, develop, and discover new solutions
  

Desired Education:   

• Vocational training, apprenticeship or similar.